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+.. _conflict-resolution:
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+
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+Conflict Resolution Policy
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+==========================
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+
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+Conflicts in the community can take many forms, from someone having a
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+bad day and using harsh and hurtful language on the mailing list to more
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+serious code of conduct violations (including sexist/racist statements
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+or threats of violence), and everything in between.
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+
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+For the vast majority of issues, we aim to empower individuals to first
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+resolve conflicts themselves, asking for help when needed, and only
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+after that fails to escalate further. This approach gives people more
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+control over the outcome of their dispute.
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+
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+How we resolve conflicts
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+------------------------
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+
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+If you are experiencing conflict, please consider first addressing the
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+perceived conflict directly with other involved parties, preferably through
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+a real-time medium such as IRC. You could also try to get a third-party (e.g.
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+a mutual friend, and/or someone with background on the issue, but not
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+involved in the conflict) to intercede or mediate.
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+
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+If this fails or if you do not feel comfortable proceeding this way, or
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+if the problem requires immediate escalation, report the issue to the QEMU
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+leadership committee by sending an email to qemu@sfconservancy.org, providing
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+references to the misconduct.
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+For very urgent topics, you can also inform one or more members through IRC.
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+The up-to-date list of members is `available on the QEMU wiki
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+<https://wiki.qemu.org/Conservancy>`__.
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+
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+Your report will be treated confidentially by the leadership committee and
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+not be published without your agreement. The QEMU leadership committee will
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+then do its best to review the incident in a timely manner, and will either
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+seek further information, or will make a determination on next steps.
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+
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+Remedies
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+--------
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+
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+Escalating an issue to the QEMU leadership committee may result in actions
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+impacting one or more involved parties. In the event the leadership
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+committee has to intervene, here are some of the ways they might respond:
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+
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+1. Take no action. For example, if the leadership committee determines
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+ the complaint has not been substantiated or is being made in bad faith,
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+ or if it is deemed to be outside its purview.
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+
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+2. A private reprimand, explaining the consequences of continued behavior,
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+ to one or more involved individuals.
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+
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+3. A private reprimand and request for a private or public apology
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+
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+4. A public reprimand and request for a public apology
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+
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+5. A public reprimand plus a mandatory cooling off period. The cooling
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+ off period may require, for example, one or more of the following:
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+ abstaining from maintainer duties; not interacting with people involved,
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+ including unsolicited interaction with those enforcing the guidelines
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+ and interaction on social media; being denied participation to in-person
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+ events. The cooling off period is voluntary but may escalate to a
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+ temporary ban in order to enforce it.
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+
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+6. A temporary or permanent ban from some or all current and future QEMU
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+ spaces (mailing lists, IRC, wiki, etc.), possibly including in-person
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+ events.
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+
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+In the event of severe harassment, the leadership committee may advise that
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+the matter be escalated to the relevant local law enforcement agency. It
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+is however not the role of the leadership committee to initiate contact
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+with law enforcement on behalf of any of the community members involved
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+in an incident.
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+
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+Sources
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+-------
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+
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+This document was developed based on the `Drupal Conflict Resolution
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+Policy and Process <https://www.drupal.org/conflict-resolution>`__
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+and the `Mozilla Consequence Ladder
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+<https://github.com/mozilla/diversity/blob/master/code-of-conduct-enforcement/consequence-ladder.md>`__
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